There can be a number of reasons why your elements are not downloading. Here are a few immediate things you can do for troubleshooting.

  • Make sure you are clicking the correct buttons when downloading our elements. You can check out this article on ways to download your VFX elements
  • Do not use mobile devices. We recommend that you download our elements on a desktop computer. 
  • Try using a different web browser.

If the problem persists, please reach out to us via the live chat on our website or by emailing our support staff at