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Product Support

How do I remove a black (or white) background from Stock Footage?
Don't worry! This is very easy to do.  There are many different ways that you can go about it. Check out the video below to learn about all of the di...
Tue, 14 Apr, 2020 at 12:54 PM
How Can I Download All Of My ActionVFX Products At Once?
You can download your effects individually per clip or by Collection. In addition to the "Download all" button available for full Collections, ...
Fri, 17 Apr, 2020 at 3:05 PM
What Software Do Your Effects Work In?
While we offer different video formats and file types across our library, we always try to include a .MOV version of each effect. Whether PhotoJPEG or ProR...
Fri, 24 Apr, 2020 at 10:40 AM
Why Are My .R3D Clips Playing As 60fps And Not 96fps/120fps?
There is a specific way that the .R3D file contains the frames captured at a high frame rate, such as 96fps or 120fps. Clips captured at these speeds playba...
Mon, 20 Apr, 2020 at 4:52 PM
Do ActionVFX Elements Work On Mac Or PC?
Yes. ActionVFX elements work across all operating systems, including Mac and PC, as they are simply stock media files. For the recommended best results ...
Fri, 17 Apr, 2020 at 3:14 PM
What's The Color Space And Gamma Curve For Your VFX?
The color space of each individual collection varies. Here's where you can find out what the color space and gamma curve are on our collections! *NOT...
Tue, 23 Apr, 2019 at 10:45 AM
Can We Use Your VFX On A Mobile Device?
No. While it may be possible to download some of our elements onto a mobile device (in most cases it doesn't work well) our products are made for profe...
Tue, 23 Apr, 2019 at 10:50 AM
Why do some new products have a different color space and gamma curve?
Some of the new products benefit from using RED’s newer IPP2 workflow, which is why we have decided to take advantage of the benefits of this new feature. ...
Mon, 20 Apr, 2020 at 4:38 PM
What Are The Different Passes In The OpenEXR Files?
If you're unfamiliar with the OpenEXR file format, visit this page for more specific background information. Some of the OpenEXR render passes incl...
Mon, 20 Apr, 2020 at 4:58 PM