ActionVFX Account Support

How can I reset my password?
To reset your password, simply enter your ActionVFX account email address on the forgot my password page. After entering your email, you will be sent...
Tue, 16 Jun, 2020 at 12:28 PM
I made a purchase but I can't see my products
You should be able to select the Collections from the sidebar on the left. It sounds like your browser might be zoomed in.  Please try resetting the ma...
Mon, 29 Apr, 2019 at 4:44 PM
My password reset token has expired, how do I request a new one?
This error appears when you have waited too long to follow a 'password reset' link. To fix this issue, simply head over to the "Forgot my pa...
Tue, 16 Jun, 2020 at 12:34 PM
How do I reset my password? I’ve clicked 'reset password', but I haven’t received an email.
Visit the main login screen, and click “Forgot my password.” That will send an email to the associated account,  with information on how to reset it. If yo...
Mon, 29 Apr, 2019 at 4:43 PM
Will my products expire if I don’t download them now?
No. Your products are your products. Forever. They will always be linked to your account, so you will be able to download them at anytime.
Mon, 29 Apr, 2019 at 4:43 PM
How can I download your free products?
All of our free VFX stock footage products can be found here. After you click the "Download Collection" button and complete the checkout proces...
Wed, 6 May, 2020 at 4:08 PM
Why Are My Products Not Downloading?
There can be a number of reasons why your elements are not downloading. Here are a few immediate things you can do for troubleshooting. Make sure you ...
Wed, 6 May, 2020 at 4:11 PM
Can I Upgrade From My Elements From 2K to 4K?
Yes, we do allow upgrades. The way it works is you would receive 50% of the value you have already paid to go towards the upgrade.  For Example: If Luke...
Mon, 29 Apr, 2019 at 1:48 PM
I Have Multiple Business Accounts, Can I Merge Them Into One?
Yes. We do allow you to merge business accounts if you can verify that you have authority or ownership over both accounts.  Please email support@actionv...
Mon, 29 Apr, 2019 at 1:46 PM
How Do I Deactivate My Account?
We're sorry to hear that you're wanting to deactivate your account with us. If there is an issue you're experiencing that we can addre...
Fri, 8 May, 2020 at 3:41 PM